Returns & Exchanges

Due to the perishable nature of our premium cuts, we are unable to accept physical returns of food products; however, we offer a 100% satisfaction guarantee to ensure you receive the quality you expect. If your order arrives damaged or falls short of our marbling standards, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and the shipping label immediately upon arrival if there are any concerns regarding temperature or quality.

• 2.
  Contact Support

  Email our butchery team at [email protected] with your order number and the documentation within 24 hours of receiving your package.

• 3.
  Review Process

  Our quality control experts will review your claim within one business day to verify the condition of the perishable goods.

• 4.
  Resolution

  Once approved, we will either ship a replacement via overnight delivery or issue a full refund to your original payment method.